Terms & Conditions

Terms & Conditions

We set out below all the terms which apply to bookings which you ask us, Sunair Travel Ltd. , to process for your travel requirements.  You should study them carefully.  The Booking Conditions are the terms of each individual provider who agrees to provide you with travel arrangements.

When processing your booking we will arrange for you to enter into a contract with the provider of the travel related service including, among others, tour operators, airlines, hotels, accommodation providers, amusement parks and cruise companies (Travel Provider").

In completing your booking with us you are accepting our Agency Terms, the General Terms and the Booking Conditions.

In order to offer you the best possible choice and value you may be offered the option to select an inbound flight from a Flight Provider different to that providing the outbound flight or vice versa (“Mix and Match” flight bookings).

Each flight leg is booked as a separate booking with the Travel Provider and is subject to both these Agency Terms and the Booking Conditions of the relevant Travel Provider.

The choice of search path through the website has no impact on the availability or pricing of product.

Your booking is not confirmed until you receive a booking confirmation.

All bookings are purchased individually at their own individual price. the price charged in total for several bookings will always equal the simple sum of the prices charged for each individual booking.

For each booking you pay you will pay the travel provider not sunair travel .

In addition to the General Terms which follow immediately, after them there are particular terms which apply to very specific types of travel arrangements which you may wish to book through us.

Lowest prices guaranteed sunair travel promises you the absolutely lowest prices available each and every time.

In frequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before refunding.

Infrequently, competitor websites may display prices no longer available or otherwise incorrect and where we believe this could be the case we will check with the competitor / travel provider directly to make sure the price shown is accurate before refunding.

Booking details if booking online you are responsible for ensuring booking details are correctly entered, once you have confirmed these details we will proceed to confirm the booking with the travel provider.  please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within (24 hours ) of receipt of your documents by contacting our customer support department. please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. any changes to these details will incur the amendment fees stated below in addition to any charges applied by the travel provider. please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

If you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in the United Kingdom.

If we were not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.

Full details of our data protection policy are available upon request.

Card Verification is a charge made on select flight bookings to validate the payment card provided before the card is then used to complete your booking with the Travel Provider.

Payment You will be required to make full payment at the time of booking. If full payment is not received by the balance due date, we will notify the Travel Provider and you will be liable for any cancellation fees as set out in this agreement.

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking. Because we are making live reservations with travel providers we have to have the security that we have appropriate payment from you If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you.

Insurance Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

Our transfer providers may provide a ‘taxi’ transfer with either a taxi, people carrier, or minibus type vehicle. If you have any specific requirements that may result from this, please advise us at least 48 hours before departure. Please note that shuttles are not able to make drops at private addresses (including villas) nor property management companies, or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside the hotel due to accessibility issues, the drop-off will occur as near as possible to the hotel. Please be aware that there may be a wait for your shuttle at the airport since they run to a schedule.

Delivery of documents All documents will be sent to you by (E-mail).

Passports, Visas and Health Information about passport and visa requirements for your trip can be obtained from the Foreign. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the United Kingdom, airlines require photographic identification of a specific type. Please ask us for full details.

Final travel arrangements Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

Flights It may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact names when reconfirming.

Accommodation Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.

Accommodation Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure.

In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking.

A major change would include a change of hotel due to hotel closure or overbooking; a pricing error. This list is not exhaustive and there may be other examples of a major change.

General We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.

Website accuracy We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.

Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Complaints We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.

If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you.

Cancellation most of our offers and hot deals its not refundable this meaning its not allow to cancel or modify but in few cases the provider accept to change the date for that we advise you to check very good the provider terms and conditions

Payment on booking Hotels offer the following different types of rates and payment patterns through Sunair travel and we use Paypal for make sure your payment in this way your payment details will be always in safety and not arrive to any one.

Booking confirmation We will send a booking confirmation either immediately by automated email Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.

Accommodation vouchers will be sent by automated , subject to full payment being received by provider . The voucher will provide the address of your accommodation and Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.

Child Discounts Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.

Duration Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 1 or even 3 nights. Our websites will identify these properties once a search has been made and high light this information if deemed necessary.

Requests for accommodation We will happily approach Travel Providers to request accommodation, and help you to find the accommodation with the best price you can found online We make no charge for this service.

Special requests Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.

What is included in the price? Hotel and apartment prices shown our websites are shown, based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.

Not included are local resort charges, or charges for cots, which are occasionally levied direct by the hotel, details of which can be obtained before you depart on request.

RO - Room only - no meals

SC - Self-Catering - no meals, but cooking facilities are provided

BB - Bed & Breakfast - continental breakfast

HB - Half Board - continental breakfast and dinner

FB - Full Board - continental breakfast, lunch and dinner

AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks* * Hotels may have varying levels of "All Inclusive" – please refer to the description listed under your chosen accommodation.

 

Gala Meals are provided at many hotels at Christmas and New Year and payment for them is usually compulsory. When you make your reservation with us, the cost of any compulsory gala meals is NOT included in the price unless this is specifically confirmed when you book.

Star ratings are used to symbolise the overall quality and level of standards of each accommodation type.   The star ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 1 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards. There is no uniform and consistent method of star ratings and as such they can vary significantly by country, and often within countries. Also, not all countries have rating systems. As an agent we take the average rating of all the sources we have for the property.  If we are provided an official rating we will endeavour to include that within the accommodation description.

Overseas accommodation Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check in / check out times vary by property but as a rule, please use this guide:

•             Checkin: 2pm

•             Checkin: 11am

Rooms may be kept on later, to be agreed with the property direct, for an extra charge.

The price advised to you at the time of booking is the final price, once the booking and will not be affected by price increases imposed by our Travel Providers or caused by currency fluctuations.

User generated content As part of our service Sunair Travel offers its customers the opportunity to review their accommodation once they have returned. Reviews are hosted on the Sunair travel website and may be featured in emails or other marketing material. The reviews will typically feature the customer’s first name and location .

Your privacy Sunair Travel will only publish the reviewer’s first name and location. All other personal information and booking details will remain private.

Personal information Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Sunair Travel Ltd. Except where required by us to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

External Site Sunair Travel Ltd is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.